If for any reason your satisfaction with the received order is not guaranteed, we kindly ask you to contact us. At Sylarine.com, it is our aim to ensure that our customers are 100% satisfied with the products they have purchased from our suppliers. Should you unfortunately not be satisfied, do not hesitate to contact us so that our team can assist you immediately.
How can you return (part of) your order? If you decide within the 30-day cooling-off period to return the products to us, we will refund the full order amount within five working days after receiving the returned product. However, please note that the costs of return shipping cannot be reimbursed.
Follow the steps below to return your product(s): Please send an email to klantenservice@EMAIL.nl stating that you wish to return your order, or part of it. Wait for a response from our customer service to check whether we can accept your return shipment. If your return is accepted, we kindly ask you to carefully and securely package the product, preferably in its original packaging.
Send the package to the return address you received from our customer service.
Please share the Track & Trace code with our customer service team.
Once the package has been received and inspected, we will refund the order amount of the returned products via the original payment method.
Unfortunately, the following products cannot be returned:
Sealed products whose seal has been broken.
Products that have been custom-made according to the consumer’s specifications.
Products of a personal nature.
Products that, due to their nature, cannot be returned.
Due to COVID-19 hygiene measures, products in the categories “Beauty”, “Kids & Baby”, and “Sport” cannot be returned.
Return address: The return address we use comes from our supplier. Return shipments must be sent to: SUPPLIER ADDRESS / OWN ADDRESS
Cancellation of placed orders Unfortunately, it is not possible to cancel your order. Our orders are processed immediately in the system, which means cancellation is no longer possible.
Damaged products upon receipt How unfortunate! It may happen that your product has been damaged during transport. If you have received a damaged or incorrect product, we kindly ask you to contact us within 30 days after receipt.
within 30 days after receipt. After this period, the possibility of returning the product unfortunately expires.
To resolve the issue as quickly as possible, we kindly ask you to send an email with a photo clearly showing the damaged part of the item. The most suitable photos show the damaged area on a flat surface, with the label and the damage clearly visible. We use this information to assist you with your order and to help prevent such issues in the future.
For damaged products, we offer a one-time replacement shipment and unfortunately cannot provide a refund. If the product is damaged again upon a second delivery, we will refund the full purchase amount.
For questions regarding damaged products upon receipt, you can contact us at klantenservice@EMAIL.nl.
Manufacturing defects or faults after use How unfortunate! It may happen that a manufacturing defect occurs over time, resulting in a fault. In other words, the part is broken and no longer meets the standards set by the manufacturer. Please note: wear parts are excluded from manufacturing defects or faults. Wear parts include, among others:
Drive belts Batteries Brake pads and brake discs, brake linings, brake drums Chains, lamps, sprockets, tyres and hoses Moving parts in the broadest sense of the word
For questions regarding manufacturing defects or faults after use, you can contact us at klantenservice@EMAIL.nl
